A quick overview of HostLegio's refund eligibility criteria before reviewing the full policy guidelines below.
Eligible Hosting Plans
Web, Cloud, Reseller & Master Reseller Hosting
Domains — Non-Refundable
Domain registration, renewals & transfers are non-refundable
Applicable Refund Window
Request within 7 Days or 3 Days of initial purchase date
Promo & Discount Purchases
Orders completed with coupons or promo codes are non-refundable
Manual Review Required
All refund requests undergo manual triage & technical verification
5–7 Business Days Processing
Approved refunds are credited to the original payment method
1): Policy Overview
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may be eligible for a refund in accordance with this Refund Policy, subject to verification, technical investigation, and the applicable refund conditions. Please see below for more information on our return policy.
2): Refund Policy Rules
- Promo / Discount Code Exclusion: The service must be purchased at full price without applying any promo code, coupon, or discount code.
- Applicable Refund Window: The refund request must be made within the applicable refund window of the initial purchase date (7 Days for Shared/Cloud Hosting; 3 Days for Reseller, Master & Alpha Reseller Hosting).
- 24 Working Hours Resolution: A genuine technical issue is reported and our support team is unable to resolve it within 24 working hours.
- Manual Review & Processing Time: All refund requests are manually reviewed. If approved, refunds are processed to the original payment method within 5–7 working days.
- Refunds are strictly limited to one per customer (multiple signups or purchases of multiple hosting services do not qualify for separate refunds).
- Refunds are not granted under any circumstances to accounts closed or suspended due to Terms of Service (TOS) violations.
- Upgrades or downgrades of existing products are non-refundable. The user assumes full responsibility for any self-triggered package changes.
- Refunds are not granted on Domain Registrations, Renewals, or Transfers.
- No refunds are available for hosting purchases completed using a wallet credit balance.
- If a client already owns a product and orders a new package, the refund policy does not apply to the new order.
- No refund will be processed if our support/server team does not detect any active technical issues on your web hosting service.
- No refunds are issued if a service is suspended or terminated (due to bulk email marketing, email abuse, resource misuse, hosting illegal/immoral content, or server overuse).
3): Service Activation & Refund Eligibility
Once a hosting service has been successfully provisioned and the hosting account has been created (including the allocation of login credentials, server resources, cPanel/account access, IP address, or any other service-related resources), a refund is not automatically guaranteed merely because the client requests cancellation.
Refund requests will be reviewed individually based on the reason provided by the client. Refund requests based solely on change of mind, accidental purchase, lack of technical knowledge, or personal preference after successful service provisioning do not automatically qualify for a refund.
Key Refund Conditions
- No Promo / Discount Code: The service was purchased without using any promo or discount code.
- Within Refund Window: The refund request is made within the specified refund window of the initial purchase date (7 Days for Shared/Cloud Hosting, 3 Days for Reseller/Master/Alpha Reseller).
- 24 Working Hours Support Window: A genuine technical issue is reported and our support team is unable to resolve it within 24 working hours.
- Manual Review & Refund Timeline: All refund requests are manually reviewed. If approved, refunds are processed to the original payment method within 5–7 working days.
- The client must provide a genuine and valid reason for requesting a refund.
- If the reason provided is found to be false, misleading, unsupported by evidence, or if our investigation confirms that no such technical or service-related issue exists, the refund request may be declined.
- Our technical investigation, server logs, and service records will be considered the primary evidence when evaluating reported issues.
- If the reported issue is determined to be valid, our technical team will first make reasonable efforts to diagnose and resolve the issue within 24 working hours.
- If, after troubleshooting, the issue remains unresolved after 24 working hours, the client is eligible for a refund according to their plan's applicable refund window.
Meeting the applicable refund window (7 Days / 3 Days) does not automatically guarantee a refund. All refund requests remain subject to the conditions, verification process, technical investigation, and eligibility requirements set forth in this Refund Policy.
Applicable Refund Windows
- Shared Hosting & Cloud Hosting: Up to 7 Days from the original purchase date.
- Reseller Hosting, Master Hosting & Alpha Reseller: Up to 3 Days from the original purchase date.
- Products specifically listed as Non-Refundable (including Domains, VPS Hosting, Root Reseller Hosting, Renewals, Transfers, Upgrades, Wallet purchases, and other excluded services) remain non-refundable.
HostLegio reserves the right to determine refund eligibility based on this Refund Policy, technical investigation, supporting evidence, and applicable laws. This policy is intended to prevent fraudulent, abusive, or false refund requests while ensuring fair treatment for genuine customers experiencing verified service-related issues.
4): Tax & Convenience Charges
Important Note: We will not refund taxes, transaction charges, payment gateway processing fees, or convenience charges. These are parsed directly by third-party processors and remain non-refundable.
5): Refunds Applicable On
Refund validity depends on the specific hosting plan or product category purchased. Please refer to the matrix below:
| Product / Service | Applicability / Window |
|---|---|
| Shared Hosting | 7 Days Refund |
| Cloud Hosting | 7 Days Refund |
| Reseller Hosting | 3 Days Refund |
| Master Hosting | 3 Days Refund |
| Alpha Reseller | 3 Days Refund |
| Root Reseller | No Refund |
| VPS Hosting | No Refund |
| Domain Names | No Refund |
6): Refund Charge
Standard processing fees are deducted by our gateways when returning transaction amounts to their sources:
Indian Gateways
Transaction surcharge deducted for UPI & domestic cards.
PayPal Account
Gateway fee deducted for international PayPal reversals.
Important Note on Payment Disputes & Chargebacks: All refund requests must be submitted directly through our official support ticket system. Filing an unauthorized chargeback or payment dispute with your bank, credit card issuer, or payment provider (such as UPI, Razorpay, or PayPal) without prior triage with HostLegio support will result in immediate account suspension, chargeback dispute fees, and permanent account termination.
7): Questions & Support
If you have any questions or require support regarding our refund policy, please reach out to our administration department:
